How Can We Help?

Download the CarryCome app or visit our website, browse available services (food, parcels, documents, groceries), add items to your cart, select your delivery location, and pay with mobile money. You'll receive real-time tracking updates.

We accept MTN Mobile Money, Vodafone Cash, and AirtelTigo Money. All payments are processed securely through our platform.

Average delivery time is 15-20 minutes within campus. Exact time depends on courier availability, your location, and current demand.

We deliver across University of Ghana campus including all residential halls, academic buildings, libraries, and designated outdoor locations.

Yes, food orders have a 15 GHS minimum. Parcels, documents, and grocery orders have no minimum.

Campus Pass is our subscription service offering unlimited food and document deliveries, 50% off parcels, priority service, and restaurant discounts for 25 GHS/month.

Navigate to "Campus Pass" in the app menu, select your subscription plan, and complete payment with mobile money. Your benefits activate immediately.

Yes, you can cancel anytime from your account settings. You'll retain benefits until the end of your current billing period.

Absolutely. Campus Pass pays for itself after just 5 deliveries. Average users save 75-125 GHS monthly.

Visit carrycome.gh/rider, complete the application form with your student ID, valid phone number, and bicycle details. We'll review your application within 48 hours and contact you for onboarding.

You need: (1) Valid student ID from University of Ghana, (2) A functioning bicycle, (3) Smartphone with data, (4) Availability for at least 12 hours/week. We provide all safety equipment and delivery bags.

Couriers typically earn competitive hourly rates plus per-delivery bonuses and keep 100% of tips. Average earnings vary based on hours worked and delivery volume.

Payments are processed regularly via mobile money transfer to your registered account.

Yes! You select shifts through the courier app 48 hours in advance. Work around your class schedule with complete flexibility.

Yes, you'll see real-time GPS tracking of your courier once they accept your order. You'll receive notifications at each stage: order confirmed, courier assigned, picked up, and delivered.

Contact support immediately through the app. We'll investigate and provide a refund or replacement based on the issue. Take photos if items are damaged or missing.

Currently we offer on-demand delivery only. Scheduled delivery features are coming soon.

You can provide specific delivery instructions (leave at door, call upon arrival, etc.) or communicate directly with your courier through the app messaging feature.

Currently we focus exclusively on University of Ghana campus for fastest, most reliable service. Off-campus delivery may be added in the future.

Yes, all couriers undergo verification including student ID confirmation and background screening before approval.

Contact support immediately through the app. Every delivery has GPS tracking, timestamp verification, and photo proof-of-delivery for accountability.

Absolutely. We use industry-standard encryption and work with licensed payment processors. We never store your mobile money PIN or sensitive financial data.

Go to your account settings, select "Delete Account," and follow the prompts. You'll receive a confirmation email. Note that this action is permanent and cannot be undone. All your data will be deleted within 30 days as per our privacy policy.